Refund policy
Effective Date: May 20, 2026
Thank you for shopping with us at OHM. We want you to love your home organization products. If you’re not completely satisfied with your purchase, we’re here to help.
1. Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
-
Items must be unused, undamaged, and in the original packaging
-
Items must include all original components, accessories, and instructions
-
Proof of purchase (order number or receipt) is required
Non-returnable items:
-
Final sale or clearance items
-
Gift cards
-
Customized or personalized products
2. Refunds
Once we receive and inspect your return, we will notify you of the status.
If approved:
-
Refunds will be issued to your original payment method
-
Processing time: 5–10 business days (depending on your bank or payment provider)
3. Exchanges
We only replace items if they are:
-
Defective
-
Damaged during shipping
If you need an exchange, contact us at:
📧 ohm.organizedhm@gmail.com
4. Return Shipping
-
Customers are responsible for return shipping costs, unless the item is defective or incorrect
-
Original shipping fees are non-refundable
-
We recommend using a trackable shipping service, as we are not responsible for lost returns
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
-
Contact us within 7 days of delivery
-
Include photos of the item and packaging
We will:
-
Offer a replacement, or
-
Issue a full refund (including shipping)
6. Late or Missing Refunds
If you haven’t received your refund:
-
Check your bank account again
-
Contact your credit card company
-
Contact your bank
If you’ve done all of the above and still have not received your refund, please contact us at:
📧 ohm.organizedhm@gmail.com
7. Order Cancellations
Orders can be canceled within 24 hours of purchase.
After this window, orders may already be processed or shipped and cannot be canceled.
8. Contact Us
If you have any questions about returns or refunds, please contact:
OHM
📧 ohm.organizedhm@gmail.com